Shipping policy

Thank you for shopping with MOLLOY ERIC M. As a professional supplier specializing in premium frozen goods, our brand adheres to strict cold-chain logistics protocols for every order. We aim to process all frozen product purchases with high accuracy, utilize specialized low-temperature packaging to preserve product freshness and quality, and ensure timely, intact delivery within standard logistics timeframes for all global customers.

1. Order Processing Standards

Following successful order confirmation, all frozen merchandise will undergo rigorous quality checks, insulated cold storage packaging and formal warehouse dispatching within 1-3 business days, excluding weekends and national public holidays. During peak shopping seasons and large-scale promotional events, increased order volumes may lead to extended processing periods. Customers will receive timely notifications if any notable shipping delays occur.

2. Shipping Fees and Delivery Timeframes

Shipping costs for all frozen product orders are calculated dynamically based on order weight, item quantity and final delivery location. All precise logistics charges will be clearly displayed on the checkout page prior to payment completion, delivering full pricing transparency for every transaction.
Estimated delivery times: Standard Shipping: 7-14 business days
All quoted delivery windows serve only as preliminary estimates and are not guaranteed arrival dates. Actual parcel delivery speed may fluctuate due to courier service interruptions, customs clearance procedures, severe weather conditions, international logistical limitations and regional holiday schedules.

3. Shipment Confirmation and Tracking Access

Once your frozen goods order completes cold-chain packaging and official warehouse dispatch, you will receive an automated shipment confirmation email containing exclusive parcel tracking details and logistics inquiry guidelines.
Real-time tracking statuses and delivery update data will typically be activated and accessible for customer self-monitoring within 24-48 hours after the shipping carrier completes parcel collection and system synchronization.

4. Delivery Address Liability Clause

Customers bear full responsibility for verifying the accuracy and completeness of their shipping address information during checkout. MOLLOY ERIC M will not be held accountable for misdelivered, lost or returned parcels resulting from inaccurate or incomplete address details provided by customers. Any packages returned due to address errors will incur additional reshipping fees covered solely by the purchaser.

5. In-Transit Loss and Damage Resolution

If your frozen goods parcel goes missing during cross-border cold-chain transit, please contact our support team within 7 days of your expected delivery date to initiate a formal logistics investigation. For orders received with damaged packaging, thawed goods or quality defects caused by transit issues, please submit clear photographic evidence of damages within 48 hours of delivery. Our team will review your case and resolve all problems promptly and effectively.

6. Frozen Product Handling Liability Exemption

Each frozen product is equipped with dedicated low-temperature storage and handling instructions to maintain optimal freshness and taste after delivery. All frozen items must be stored and managed in strict accordance with official guidelines. MOLLOY ERIC M assumes no liability for product spoilage, quality deterioration or damage caused by improper customer storage, temperature mismanagement or personal misuse of goods.

7. International Shipping and Customs Terms

International cold-chain shipments of frozen products may be subject to destination-specific import duties, customs taxes and clearance fees per local regulatory policies. All such supplementary charges are the exclusive financial responsibility of customers and are not included in product prices or standard shipping expenses.

8. Official Customer Support Information

For any inquiries, concerns or policy consultations regarding this Shipping Policy and your order logistics status, please connect with our professional after-sales team via the official contact details below:
Trade Name: MOLLOY ERIC M
Phone Number: +61 403 267 935
Email: support@molloyericm.shop
Physical Address: Northcote Street, Aberdare New South Wales 2325, Australia